{"id":37,"date":"2017-11-29T12:07:55","date_gmt":"2017-11-29T12:07:55","guid":{"rendered":"http:\/\/documentation.px-lab.com\/boombox\/?p=37"},"modified":"2021-01-15T09:27:40","modified_gmt":"2021-01-15T09:27:40","slug":"boombox-support","status":"publish","type":"post","link":"https:\/\/documentation.px-lab.com\/boombox\/boombox-support\/","title":{"rendered":"Boombox Support"},"content":{"rendered":"

Before Contacting Support<\/h4>\n
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  1. Read through documentation<\/a><\/em> –<\/span><\/strong> With all our themes we are providing documentation, find it in zip file or search in online documentation.<\/li>\n
  2. Search in documentation<\/em><\/a> <\/strong> \u2013 Try to find answer to your question in our documentation. Use different keywords and tags and you will be awarded with solution.<\/li>\n
  3. Check<\/strong> that all the third party plugins that are not listed here https:\/\/documentation.px-lab.com\/boombox\/all-plugins\/ are disabled, as well as all drop-in and MU plugins (for information, make sure that the WordPress and the theme are updated to the latest version. \u200b<\/li>\n
  4. Make sure<\/strong> you didn’t make any changes to the code. Any code customization may prevent the theme from updating correctly and cause many dysfunctions in the site work. If the code changes were made in the theme directly – the item will no longer be supported and we can’t guarantee the successful item update.\u00a0 Please make the needed changes via the Child Theme<\/a>.<\/li>\n
  5. Human factor<\/strong>\n
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    1. Make sure that you are using latest version of the WordPress<\/li>\n
    2. Make sure that our theme and all plugins installed, activated and up to date.<\/li>\n
    3. Try to disable all plugins which are not required and not recommended for our theme. If this resolves the issue just activate deactivated plugins one by one to find out plugin which cause the problem.<\/li>\n
    4. Change to the default WordPress Twenty Sixteen theme. If you are not experiencing the error then probably problem with the theme.<\/li>\n
    5. If above mentioned not helping please contact to support considering below mentioned.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n